Terms of Service

Last updated: November 9, 2026

These Terms of Service ("Terms") govern your use of ReelOven, including the website reeloven.com, the web app and the ReelOven Telegram bot (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ReelOven generates short videos from a topic or script you provide. A video typically includes an AI-written script, a synthetic voice-over, subtitles, background music and footage from royalty-free stock libraries. Output is generated automatically and may contain mistakes; review every video before you publish it.

2. Accounts

You must be at least 18 years old, or the age of majority where you live, to use the Service. You are responsible for keeping your login details safe and for all activity on your account. Provide a valid email address so we can contact you about your account and purchases.

3. Credits and payment

• The Service uses prepaid credits. The number of credits each video costs is shown in the app before you create it.
• Credit packs are one-time purchases, not subscriptions. Purchased credits do not expire while your account is active.
• Free credits given at sign-up or in promotions have no cash value and cannot be refunded or transferred.
• If a video fails to generate, the credits for it are returned to your balance automatically.
• Our order process is conducted by our online reseller Lemon Squeezy, who is the Merchant of Record for all our orders. Lemon Squeezy provides all customer service inquiries for payments and handles returns.
• Refunds are described in our Refund Policy.

4. Your content and the videos

You keep all rights to the topics and scripts you submit ("Input"). Subject to these Terms and to the licenses of the third-party stock footage and music included in a video, you may use the videos you create ("Output") for any lawful purpose, including commercial use. Stock footage is provided under the license of its source library (such as Pixabay); you may not resell or redistribute that footage on its own, separately from your video.

You give us a limited license to process your Input and store your Output only as needed to provide the Service to you.

5. Acceptable use

You agree not to use the Service to create or distribute content that:

• is illegal, or promotes illegal activity, violence, terrorism or self-harm;
• sexually exploits or endangers minors, or is sexually explicit;
• harasses, threatens, defames or discriminates against any person or group;
• impersonates a real person or organization, or is intended to deceive (including deceptive political content, scams and fake news);
• infringes anyone's copyright, trademark, privacy or other rights;
• is spam, or is mass-produced to manipulate platforms or audiences.

You also agree not to abuse the Service: no automated scraping, reverse engineering, attempts to bypass credit charges or limits, or use of the Service to build a competing product. You are responsible for following the rules of the platforms where you publish your videos (for example YouTube, TikTok and Instagram).

We may refuse a request, remove content, or suspend or close an account that breaks these rules. If we close your account for a serious violation, unused purchased credits may be forfeited where the law allows.

6. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may change, add or remove features, and may change credit prices for future purchases. Credits you already bought keep their value.

7. Disclaimers

The Service and all Output are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. AI-generated scripts may be inaccurate; do not rely on them for medical, legal, financial or other professional advice.

8. Limitation of liability

To the maximum extent permitted by law, ReelOven will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim.

9. Termination

You can stop using the Service and ask us to delete your account at any time by emailing us. We may suspend or end your access if you break these Terms. Sections 4 (license to Output), 7, 8 and 10 survive termination.

10. General

We may update these Terms from time to time. If we make material changes, we will post the new Terms on this page and update the date above; continuing to use the Service means you accept them. If any part of these Terms is found unenforceable, the rest stays in effect. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

11. Contact

Questions about these Terms: support@reeloven.com.