Refund Policy

Last updated: November 9, 2026

We want you to be happy with ReelOven. This policy explains when you can get your money back.

1. Failed videos

If a video fails to generate, the credits used for it are returned to your balance automatically. You do not need to contact us.

2. Unused credit packs — 14 days

You can request a full refund of a credit pack within 14 days of purchase, as long as none of the credits from that pack have been used. If you have used some of the credits, we will refund the unused portion proportionally.

3. Problems with a delivered video

If a video was delivered but is clearly broken (for example no audio, corrupted file, or footage that has nothing to do with your topic), email us within 14 days with your account email and the video ID. We will return the credits or refund the cost of that video.

4. What is not refundable

• free credits from sign-up or promotions;
• credits used on videos that were generated successfully, other than in the cases above;
• accounts closed for breaking our Terms of Service, where the law allows.

5. How to request a refund

Email support@reeloven.com with the email address you used to buy and your order number (it is in your receipt from Lemon Squeezy). You can also contact Lemon Squeezy directly using the link in your receipt. Approved refunds are made to the original payment method through Lemon Squeezy, our Merchant of Record, usually within 5–10 business days depending on your bank. When a pack is refunded, the matching credits are removed from your balance.

This policy does not affect any rights you have under the consumer laws of your country.